1. Introduction
Welcome to CrawlSage ("CrawlSage," "Platform," or "Services").
CrawlSage is an AI-powered SEO auditing and website optimization platform owned and operated by NGOFeed Digital Solution Private Limited("Company," "we," "our," or "us"), a company incorporated under the Companies Act, 2013 in India.
This Privacy Policy explains how NGOFeed Digital Solution Private Limited collects, uses, stores, processes, protects, and discloses your personal information when you access or use CrawlSage, including our website, dashboard, applications, APIs, AI-powered features, and related services (collectively, the "Services").
We are committed to protecting your privacy and handling your information responsibly, transparently, and in accordance with applicable laws. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. About the Company
CrawlSage is a software product developed, owned, and operated by:
NGOFeed Digital Solution Private Limited
Corporate Identification Number (CIN): U62099DL2024PTC435623
GSTIN: 07AAJCN8222D1ZK
Registered Office:
HNO-L-4, 1st Floor, Gaffar Manzil Part 2, Jamia Nagar, New Delhi, South Delhi – 110025, Delhi, India
Website: https://crawlsage.com
Support Email: support@crawlsage.com
Legal & Privacy Email: legal@crawlsage.com
Throughout this Privacy Policy:
- "Company," "we," "our," or "us" refers to NGOFeed Digital Solution Private Limited.
- "CrawlSage" refers to the AI-powered SEO platform operated by the Company.
- "Services" refers to the CrawlSage website, dashboard, APIs, applications, AI tools, reports, and any related services provided by the Company.
- "User," "you," or "your" refers to any individual or organization accessing or using the Services.
3. Information We Collect
We collect information necessary to provide, improve, secure, and operate our Services.
3.1 Information You Provide
Depending on how you use CrawlSage, you may provide:
- Full name
- Email address
- Company or organization name
- Password (stored in encrypted or hashed form)
- Billing information
- Website URLs submitted for analysis
- Support requests
- Feedback
- Communication preferences
You are responsible for ensuring that the information you provide is accurate and up to date.
3.2 Account Information
When you register for an account, we may collect:
- Account ID
- Authentication credentials
- Login history
- Subscription status
- Plan information
- Credit usage
- User preferences
3.3 Website Analysis Data
When you submit a website for analysis, CrawlSage may process information such as:
- Website URLs
- Sitemap URLs
- Public HTML content
- Meta titles
- Meta descriptions
- Canonical tags
- Robots directives
- Structured data
- Internal linking information
- Performance metrics
- SEO audit results
- Publicly accessible page content required to generate reports
CrawlSage only analyzes content that you request us to process or that is publicly accessible for the purpose of providing our Services.
3.4 Automatically Collected Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Language preferences
- Referring pages
- Pages visited
- Session information
- Date and time of access
- Cookies
- Usage analytics
- Error logs
4. How We Use Your Information
We use your information to:
- Provide our Services
- Create and manage user accounts
- Process subscriptions and payments
- Deliver SEO audits
- Generate AI-powered recommendations
- Improve website performance analysis
- Respond to support requests
- Detect abuse and fraud
- Monitor platform security
- Improve product quality
- Develop new features
- Send important service notifications
- Comply with legal obligations
We process personal information only when we have a lawful basis to do so.
5. AI Processing
CrawlSage uses artificial intelligence to assist with SEO analysis and recommendations.
Our AI features may process:
- Website content submitted for analysis
- Public website metadata
- Technical SEO information
- Crawl results
- User instructions related to audits
AI-generated recommendations are intended to assist users and should not be considered professional legal, financial, or business advice.
Users remain responsible for reviewing and implementing any recommendations.
6. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep users signed in
- Remember preferences
- Maintain secure sessions
- Analyze website usage
- Improve performance
- Detect security issues
You may disable cookies through your browser settings, although doing so may affect certain features of the Services.
7. Analytics
We may use analytics providers to better understand how our Services are used.
Analytics information may include:
- Session duration
- Device type
- Browser information
- Geographic region
- Feature usage
- Performance metrics
Analytics data helps us improve user experience and platform performance.
8. Payment Information
Payments may be processed through trusted third-party payment providers.
CrawlSage does not intentionally store complete payment card numbers on its own servers unless specifically required by the payment provider's supported workflow.
Payment providers are responsible for securely processing payment information in accordance with applicable industry standards.
9. Information Sharing
We do not sell your personal information.
We may share information only when necessary with:
- Cloud infrastructure providers
- Payment processors
- Email delivery providers
- Analytics providers
- Customer support providers
- Security providers
- Professional advisers
- Government authorities when legally required
All third-party service providers are expected to protect your information appropriately.
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Security measures may include:
- Encryption in transit
- Encrypted storage where appropriate
- Secure authentication
- Role-based access controls
- Infrastructure monitoring
- Audit logging
- Regular software updates
- Security reviews
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain information only for as long as necessary to:
- Provide the Services
- Maintain your account
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Improve platform security
When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.
12. International Data Transfers
Your information may be processed or stored in countries other than your country of residence.
Where required by applicable law, we implement appropriate safeguards for international data transfers.
13. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Request data portability
- Restrict certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with an appropriate regulatory authority
Some rights may be subject to legal limitations or exceptions.
14. Account Deletion
You may request deletion of your CrawlSage account by contacting our support team.
Certain information may be retained where required for:
- Legal compliance
- Fraud prevention
- Security investigations
- Financial recordkeeping
- Enforcement of our agreements
15. Children's Privacy
The Services are not directed to children under the age required by applicable law to use our Services independently.
We do not knowingly collect personal information from children. If we become aware that such information has been collected in violation of applicable law, we will take reasonable steps to delete it.
16. Third-Party Services
Our Services may integrate with or link to third-party services.
These services operate under their own privacy policies, and CrawlSage is not responsible for their privacy practices.
Users should review the privacy policies of any third-party services they choose to use.
17. Confidentiality of Website Data
Website URLs, audit reports, crawl data, and analysis results submitted through CrawlSage are treated as confidential within the scope of providing the Services.
We do not intentionally publish or disclose private audit results except:
- At your direction;
- As necessary to provide the Services;
- To comply with legal obligations; or
- To protect the rights, safety, or security of CrawlSage or others.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When material changes are made, we will revise the "Last Updated" date and may provide additional notice where required by law.
Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
19. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us using the details below.
NGOFeed Digital Solution Private Limited
Product: CrawlSage
Website: https://crawlsage.com
Support Email: support@crawlsage.com
Legal & Privacy: legal@crawlsage.com
Registered Office:
HNO-L-4, 1st Floor, Gaffar Manzil Part 2, Jamia Nagar, New Delhi, South Delhi – 110025, Delhi, India
Corporate Identification Number (CIN): U62099DL2024PTC435623
GSTIN: 07AAJCN8222D1ZK
We will make reasonable efforts to respond to privacy-related inquiries within a reasonable timeframe and in accordance with applicable law.
20. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws governing the operation of CrawlSage, without regard to conflict of law principles.
Thank you for trusting CrawlSage. We are committed to protecting your information and maintaining a secure, transparent, and privacy-focused platform for website analysis and SEO optimization.