1. Introduction
This Refund Policy ("Policy") explains the refund, cancellation, and billing practices applicable to subscriptions and paid Services offered through CrawlSage, a product owned and operated by NGOFeed Digital Solution Private Limited("Company," "we," "our," or "us").
By purchasing or subscribing to any paid Service, you agree to this Refund Policy.
2. Company Information
NGOFeed Digital Solution Private Limited
Product: CrawlSage
Website: https://crawlsage.com
Support Email: support@crawlsage.com
Legal Email: legal@crawlsage.com
Corporate Identification Number (CIN): U62099DL2024PTC435623
GSTIN: 07AAJCN8222D1ZK
Registered Office:
HNO-L-4, 1st Floor, Gaffar Manzil Part 2, Jamia Nagar, New Delhi, South Delhi – 110025, Delhi, India
3. Subscription-Based Services
CrawlSage offers subscription-based software services that may include:
- AI-powered SEO audits
- Website crawling
- Technical SEO analysis
- AI-generated recommendations
- Website monitoring
- Dashboard access
- Usage credits
- Premium features
- Future platform enhancements
Subscription plans, pricing, billing frequency, and included features are displayed on the CrawlSage pricing page.
4. Payment Terms
By purchasing a subscription, you authorize the Company or its authorized payment processor to charge the applicable fees, taxes, and other charges associated with your selected plan.
All payments must be made using an approved payment method.
Failure to complete payment may result in suspension or termination of paid Services.
5. General Refund Policy
Unless otherwise required by applicable law or expressly stated in writing by the Company:
- Subscription fees are non-refundable.
- Partial billing periods are not refunded.
- Unused features, credits, or services are not eligible for refunds.
- Dissatisfaction with SEO results, search engine rankings, website traffic, or business outcomes does not qualify for a refund.
As CrawlSage provides immediate access to digital software services upon activation, refunds are generally not available after a subscription has commenced.
6. Eligible Refund Exceptions
The Company may, at its sole discretion, issue a full or partial refund in exceptional circumstances, including but not limited to:
- Duplicate or accidental charges.
- Incorrect billing caused by a verified system error.
- Unauthorized transactions verified by the payment provider.
- Technical issues that permanently prevent access to the Services and cannot be reasonably resolved by the Company.
The Company reserves the right to investigate all refund requests before making a decision.
7. Situations Not Eligible for Refund
Refunds will generally not be provided for:
- Change of mind.
- Failure to use the Services.
- Failure to cancel before renewal.
- Misunderstanding of product features that were clearly described before purchase.
- Website ranking fluctuations.
- Search engine algorithm updates.
- SEO performance expectations.
- Business losses.
- Suspension for violation of the Terms of Service or Acceptable Use Policy.
- Temporary outages due to maintenance or events beyond the Company's reasonable control.
8. Subscription Cancellation
You may cancel your subscription at any time through your account dashboard or by contacting our support team.
Unless otherwise stated:
- Cancellation stops future renewals.
- Your subscription remains active until the end of the current billing period.
- No prorated refund will be issued for the remaining subscription period.
After expiration, paid features will no longer be available unless you renew your subscription.
9. Automatic Renewal
Where applicable, subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.
By purchasing a recurring subscription, you authorize recurring charges using your selected payment method.
You are responsible for cancelling your subscription before the next billing cycle if you do not wish to renew.
10. Chargebacks
If you believe a payment was made in error, please contact us before initiating a chargeback with your payment provider.
Fraudulent or abusive chargebacks may result in:
- Temporary account suspension.
- Permanent account termination.
- Restriction from future purchases.
- Collection of unpaid balances where permitted by law.
Nothing in this Policy limits your rights under applicable law.
11. Taxes
Prices displayed on CrawlSage may be exclusive or inclusive of applicable taxes depending on your location and the requirements of applicable law.
You are responsible for any taxes, duties, or governmental charges applicable to your purchase unless otherwise stated.
12. Promotional Offers
Free trials, promotional pricing, discounts, credits, coupons, or special offers may be subject to additional terms and conditions.
Unless expressly stated, promotional purchases are subject to this Refund Policy.
13. Enterprise Agreements
Enterprise subscriptions, custom contracts, or negotiated agreements may include separate billing or refund terms.
Where a signed agreement exists, that agreement will prevail over this Refund Policy to the extent of any inconsistency.
14. Changes to This Refund Policy
The Company may modify this Refund Policy from time to time.
Material changes will be reflected by updating the Last Updated date.
Continued use of the Services after changes become effective constitutes acceptance of the revised Policy.
15. Contact Us
If you have questions regarding billing, cancellations, or refunds, please contact:
NGOFeed Digital Solution Private Limited
Product: CrawlSage
Website: https://crawlsage.com
Support Email: support@crawlsage.com
Legal Email: legal@crawlsage.com
Registered Office:
HNO-L-4, 1st Floor, Gaffar Manzil Part 2, Jamia Nagar, New Delhi, South Delhi – 110025, Delhi, India
CIN: U62099DL2024PTC435623
GSTIN: 07AAJCN8222D1ZK
We encourage you to contact us with any billing concerns before initiating a payment dispute, and we will make reasonable efforts to resolve the issue promptly.