Account Suspension & Termination Policy

1. Introduction

This Account Suspension & Termination Policy ("Policy") explains the circumstances under which NGOFeed Digital Solution Private Limited ("Company," "we," "our," or "us") may suspend, restrict, terminate, or otherwise limit access to CrawlSage, our AI-powered SEO auditing and website optimization platform.

This Policy forms part of the CrawlSage Terms of Service and should be read together with our Privacy Policy, Acceptable Use Policy, Subscription & Billing Policy, and other applicable legal documents.

By using the Services, you agree to comply with this Policy.

2. Company Information

NGOFeed Digital Solution Private Limited

Product: CrawlSage

Website: https://crawlsage.com

Support Email: support@crawlsage.com

Legal Email: legal@crawlsage.com

Corporate Identification Number (CIN): U62099DL2024PTC435623

GSTIN: 07AAJCN8222D1ZK

Registered Office:

HNO-L-4, 1st Floor, Gaffar Manzil Part 2, Jamia Nagar, New Delhi, South Delhi – 110025, Delhi, India

3. User-Initiated Account Closure

You may request to close your CrawlSage account at any time through your account settings, where available, or by contacting our support team.

Closing your account:

Ends your ability to access the Services after the closure process is completed.
Does not automatically cancel outstanding payment obligations.
Does not automatically entitle you to a refund unless required by applicable law or expressly stated in our Refund Policy.

4. Suspension by the Company

The Company may temporarily suspend access to your account if reasonably necessary to:

Protect the security or integrity of the Services.
Investigate suspected violations of our legal policies.
Prevent fraud or unauthorized activity.
Address technical or operational issues.
Comply with legal or regulatory requirements.
Respond to a court order or government request where legally required.

Where practical and appropriate, we may notify you before or shortly after a suspension.

5. Grounds for Termination

The Company may terminate your account or access to the Services for reasons including, but not limited to:

Violation of the Terms of Service.
Violation of the Acceptable Use Policy.
Fraudulent or deceptive conduct.
Unauthorized access attempts.
Abuse of AI-powered features.
Repeated security violations.
Non-payment of subscription fees.
Submission of unlawful or infringing content.
Misuse of the Platform that materially affects other users or the Services.
Compliance with applicable legal obligations.

Termination may occur immediately where necessary to protect users, the Services, or the Company.

6. Effect of Suspension

While an account is suspended:

Access to some or all Services may be restricted.
Active website audits may be paused.
AI-powered features may be temporarily unavailable.
Subscription time may continue according to your billing agreement unless otherwise required by law or agreed in writing.
Outstanding payment obligations remain payable.

7. Effect of Termination

Upon termination:

Your right to access the Services ends.
Active subscriptions may be cancelled in accordance with the Subscription & Billing Policy.
Access to dashboard features may be revoked.
API access, where available, may be disabled.
Certain information may be retained as described in the Privacy Policy and applicable law.

Termination does not affect any rights or obligations that accrued before termination.

8. Data After Account Closure

Following account closure or termination:

Certain information may be retained to comply with legal, tax, accounting, security, or regulatory obligations.
Backup systems may temporarily retain data until routine deletion cycles are completed.
Where feasible and appropriate, personal information will be deleted or anonymized in accordance with the Privacy Policy.

Retention periods may vary depending on legal and operational requirements.

9. Appeals

If you believe your account has been suspended or terminated in error, you may contact the Company to request a review.

When submitting an appeal, please provide:

Your registered email address.
A description of the issue.
Any supporting information relevant to your request.

The Company will review appeals in good faith but reserves the right to make the final decision regarding account access.

10. Reinstatement

The Company may, at its sole discretion, reinstate an account where:

The reason for suspension has been resolved.
Outstanding payments have been received.
Required corrective actions have been completed.
Continued use of the Services does not present an unreasonable risk.

Reinstatement is not guaranteed.

11. No Circumvention

Users whose accounts have been suspended or terminated must not attempt to circumvent the Company's decision by:

Creating additional accounts.
Using another person's account.
Misrepresenting their identity.
Using automated methods to regain access.

The Company may take additional measures to prevent unauthorized access.

12. Relationship with Other Policies

This Policy should be read together with:

Privacy Policy
Terms of Service
Subscription & Billing Policy
Refund Policy
Acceptable Use Policy
AI Usage Policy
Data Processing & Security Policy

If there is any conflict between this Policy and a separately negotiated written agreement, that agreement will prevail to the extent of the conflict.

13. Changes to This Policy

The Company may update this Policy from time to time to reflect changes in law, operational practices, or the Services.

Material updates will be indicated by revising the Last Updated date.

Continued use of the Services after the effective date of any revisions constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions regarding this Policy or wish to appeal an account suspension or termination, please contact: