How to Verify Your Email

Overview

To maintain high levels of user account and website credential security, CrawlSage utilizes passwordless authentication via one-time verification codes (OTP). This page explains how to complete your email verification flow.

Prerequisites

• An active sign-up or login attempt initiated at app.crawlsage.com.
• Access to the email account provided during the onboarding setup step.

Step-by-Step Guide

1. Check Your Inbox: Open your email client. Look for a message sent from noreply@crawlsage.com containing the subject line: "CrawlSage Verification Code".
2. Copy Your Verification Code: Retrieve the 6-digit numeric sequence (e.g., 583091) printed in the email message body. Note that codes are valid for a single verification check and expire after 10 minutes.
3. Enter Your OTP: Return to the CrawlSage verification browser page (/verify-otp). Enter the 6 digits in the corresponding input slots, and click "Verify Code".

Expected Result

Once verified, the form will submit and redirect your browser to the authenticated CrawlSage workspace (usually /audits). A secure authentication cookie will be stored in your browser session storage.

Best Practices

• Perform Verification Promptly: The 10-minute validity window ensures account safety. If your verification code expires, you must return to the log in portal to request a new code.
• Prevent Tab Closure: Do not close the /verify-otp browser page while checking your email. Closing this page forces you to restart the login workflow.

Common Mistakes

• Entering Old OTP Codes: If you trigger "Resend Code" multiple times, only the latest code will authenticate. Delete older email messages to avoid confusion.
• Using expired codes: Verification codes expire exactly 10 minutes after generation. Attempting to submit an expired code will result in an "Invalid OTP" error message.

Troubleshooting

• "Invalid OTP" Error Message:
  1. Verify that you entered all 6 digits correctly without transposition errors.
  2. Confirm you are checking the latest code email. If you clicked "Resend", look for the newest message.
  3. If the code has expired, click the back arrow to go to the login portal and generate a new code.