Subscription & Billing Policy

1. Introduction

This Subscription & Billing Policy ("Policy") explains how subscriptions, billing, renewals, payments, usage limits, and account changes are managed for CrawlSage, an AI-powered SEO platform owned and operated by NGOFeed Digital Solution Private Limited("Company," "we," "our," or "us").

This Policy forms part of the CrawlSage Terms of Service. By subscribing to any paid plan, you agree to this Policy.

2. Company Information

NGOFeed Digital Solution Private Limited

Product: CrawlSage

Website: https://crawlsage.com

Support Email: support@crawlsage.com

Legal Email: legal@crawlsage.com

Corporate Identification Number (CIN): U62099DL2024PTC435623

GSTIN: 07AAJCN8222D1ZK

Registered Office:

HNO-L-4, 1st Floor, Gaffar Manzil Part 2, Jamia Nagar, New Delhi, South Delhi – 110025, Delhi, India

3. Subscription Plans

CrawlSage may offer various subscription plans, including but not limited to:

Free Plan
Monthly Plans
Annual Plans
Professional Plans
Business Plans
Enterprise Plans
Promotional or Custom Plans

Available plans, features, pricing, and limits are displayed on the CrawlSage pricing page and may change from time to time.

4. Billing Cycle

Depending on the selected plan, subscriptions may be billed:

Monthly
Quarterly
Annually
Under a custom enterprise billing schedule

Your billing cycle begins on the date your subscription is successfully activated.

5. Automatic Renewal

Unless otherwise stated or cancelled before the renewal date, paid subscriptions automatically renew at the end of each billing period.

By purchasing a recurring subscription, you authorize the Company or its payment processor to charge your selected payment method for each renewal.

You may disable automatic renewal by cancelling your subscription before the next renewal date.

6. Payment Methods

Payments may be accepted through approved payment providers and methods supported by CrawlSage.

You are responsible for:

Providing accurate billing information.
Keeping your payment method current.
Ensuring sufficient funds are available for renewal.

Failure to provide valid payment information may result in interrupted access to paid Services.

7. Pricing

Subscription prices are published on the CrawlSage pricing page.

The Company reserves the right to update pricing, introduce new plans, modify plan features, or discontinue plans. Any price changes will apply in accordance with applicable law and any notice requirements.

Taxes, including GST or other applicable taxes, may be added where required.

8. Plan Upgrades

You may upgrade your subscription at any time, subject to the options available within the Platform.

Unless otherwise specified:

Upgraded features may become available immediately after payment is processed.
Any additional charges will be displayed before confirmation.

9. Plan Downgrades

You may request or initiate a downgrade to a lower-tier subscription.

Unless otherwise stated:

Downgrades generally take effect at the start of the next billing cycle.
Features available only on higher-tier plans may no longer be accessible after the downgrade becomes effective.

The Company is not responsible for loss of access to premium features resulting from a downgrade.

10. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support.

Unless otherwise required by law:

Cancellation prevents future renewals.
Your subscription remains active until the current billing period ends.
No partial refund is provided for unused time remaining in the billing cycle.

11. Usage Limits

Subscription plans may include usage limits such as:

Number of website audits
Crawl limits
AI requests
Monthly credits
Projects
Team members
API requests
Storage
Other platform resources

Usage limits are described on the applicable pricing page.

Exceeding usage limits may require upgrading your subscription or purchasing additional capacity, where available.

12. Payment Failures

If a payment cannot be successfully processed, the Company may:

Retry the payment.
Notify you of the failed payment.
Suspend access to paid features.
Restrict account functionality.
Cancel the subscription if payment remains unsuccessful.

You remain responsible for any outstanding fees owed for Services already provided.

13. Promotional Plans

The Company may offer:

Free trials
Introductory pricing
Discount codes
Promotional credits
Special campaigns

Such offers may be subject to separate terms, eligibility requirements, expiration dates, or usage restrictions.

14. Taxes and Invoicing

Where required by law:

Applicable taxes, including GST, may be charged.
Tax invoices or receipts may be issued electronically.
You are responsible for providing accurate billing details for invoicing purposes.

Business customers are responsible for ensuring that any tax-related information they provide is accurate.

15. Suspension for Non-Payment

The Company may suspend or terminate access to paid Services if subscription fees remain unpaid after reasonable payment attempts or required notices.

Suspension does not relieve you of your obligation to pay any outstanding amounts lawfully owed.

16. Changes to Subscription Plans

The Company may:

Introduce new plans.
Modify existing plans.
Update features.
Adjust usage limits.
Improve or discontinue Services.

Material changes affecting active subscribers will be communicated where required by applicable law.

17. Relationship with Other Policies

This Policy should be read together with:

Terms of Service
Privacy Policy
Refund Policy
Acceptable Use Policy
AI Usage Policy

If there is any conflict between this Policy and a separately negotiated written agreement, the written agreement will prevail to the extent of the conflict.

18. Changes to This Policy

The Company may revise this Subscription & Billing Policy from time to time.

The updated version will become effective on the date specified at the top of this Policy.

Continued use of the Services after the effective date constitutes acceptance of the revised Policy.

19. Contact Us

For questions regarding subscriptions, invoices, payments, or billing, please contact: