Troubleshooting Balance Sync Errors

Problem

You successfully topped up credits or upgraded your subscription, but your dashboard wallet balance doesn't update.

Resolution

1. Give transactions up to 3 minutes to settle through Razorpay's webhook receiver.
2. Click the refresh icon next to your Credit Wallet indicator in settings.
3. If payment status shows "Failed" or "Pending" in your bank records, the transaction was rejected by your issuer. Funds are typically returned automatically within 5 business days.